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Frequently Asked Questions:

 

  1. CAN I PAY IN CASH?
    No, we accept with Bank Transfer or Credit Card (through PayPal).

  2. THE ITEM IS ALREADY AVAILABLE?
    If the site allows purchasing the item means that the product is available. Otherwise displays the word: Product is currently not available.

  3. WHICH COURIER IS USED FOR SHIPMENTS?
    Our Express Delivery conventioned is BRT DPD.

  4. IF THE GOODS DO NOT SATISFY ME,  CAN I CHANGE IT?
    If items purchased are not to your liking or have flaws you may request a replacement or refund within 10 days of receipt. It will be enough to send them back by parcel post or courier, freight prepaid, with the packing slip to purchase the material to make or replace (without dispatch will not be able to replace the goods or refund required). The items can be returned within 10 days from the date of receipt as long as they were new and in the original packaging. All expenses incidental to the practice of return (round-trip transportation costs) are borne by the customer. If the payment was made by credit card will be charged the commission applicataci for collection. NOTE: It is recommended to properly pack the goods as responsibility for the integrity of the same during the return procedure is the responsibility of the sender.

  5. SHIPPING CHARGES ARE INCLUDED IN ARTICLE?
    No, the shipping costs are not included. The cost of shipping is calculated automatically by the system, depending on the destination and weight-volume of the goods. In any case, the customer may at any time check the cart, inclusive of selected items.

If you do not find an answer to your questions please fill out the form below, we will reply you as soon as possible.